Additional Driver
Additional Driver is available at an additional cost. Additional Drivers must be at least 21 years old and in a possession of valid driving license and passport as well as comply with other terms and conditions.
After Hours Service
After hours pickup and drop off service is available on request and has to be booked in advance. This service is not available for walkups out of hours if the pick up or drop off is not booked in advance. If the rental is booked in advance a rental agent will be at the counter to serve the customer. No key box is available.
Age Requirements
Minimum rental age is 21, maximum is 79. There is no young driver fee.
Cross Border Policy
Subject to special rules, it is possible to travel across the border between Georgia and Armenia for an additional rental fee. The renter must inform the office of their intention to cross the border at least 48 hours before the start of the rental to check all documents and the possibility of crossing the border. If the renter does not report their intention to cross the border, they will not have a guarantee of driving in the territory of Armenia. In case of an attempt to cross the border without permits, the penalty will apply.
Delivery and Collection
Delivery and Collection is available with an extra charge. Any delivery within Tbilisi has a fixed amount of 33.30 GEL (12.70 USD). For deliveries and collections outside of the city limits but within 300 km a fee of 1.40 GEL (0.50 USD) per km is applied. Deliveries and collections further than 300km will incur an extra 130.00 GEL (50.00 USD) fee plus the additional km rate. These rates are exclusive of VAT. To arrange delivery and collection service customers are encouraged to contact the branch or forward a request via email.
One Way Drop Policy
One way rentals are available between Georgia and Armenia for an extra one time charge. Domestic one ways between the Tbilisi Airport and the Tbilisi location vice versa are free of charge. Driving to Omalu, Ushguli and Shatili is forbidden, since these are considered to be off road.
Refueling Service
Refueling: All vehicles are delivered with full tank of fuel and must be returned in the same condition. If a vehicle is returned with less than a full tank of fuel the renter will be required to pay the difference at a rate of 1.50 USD per liter inclusive of VAT.
Loyalty Availability
Enterprise Plus customers can earn points on qualifying rentals at this location. Redemption of points is not available at this location.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption of free days is not available at this location. Note: Emerald Club members can earn credits at National and Enterprise brand locations.
A reservation must be booked in advance, and must have the member number attached, in order to earn credit/points.
Pack 1 Protection
The CDW/TP/PAI/SLP packaged coverage product is included in rates by default. Collision Damage Waiver - CDW and Theft Protection – TP reduces the excess in case of damages and theft to between 1040.00 to 1420.00 GEL (400.00 to 500.00 USD) depending on the car group. PAI - Personal Accident Insurance is included with the rates by default and the coverage per seat is 22568.00 GEL (8680.00 USD). SLP - Supplemental Liability Protection is included with the rates by default and the coverage is 26000.00 GEL (10000.00 USD) for third party liability including bodily injury, death and property damage.
Forms of Payment
Visa, MasterCard, American Express, ARCA credit cards are accepted as payment for rentals and upon reservation.
Cash payments may be accepted in exception to the general rule if a supporting credit card is provided. Cash payments must be arranged and approved by the Station Manager.
Deposits: Customers should present valid credit card in his or her own name for security deposit authorization purposes. The deposit amount will cover the amount of Collision Damage Waiver cover which ranges from 400.00 to 500.00 USD depending upon vehicle class and the cost of a full tank of fuel. The purchase of partial collision damage waiver and super collision damage waiver will result in a lower deposit amount.
The deposit is blocked during the rental period and unblocked within 21 working days after the rental vehicle has been returned in the same condition at the time of rental pickup (no damage, full tank of fuel and no traffic fines or penalties).
Roadside Protection
Standard roadside assistance is included in the rates. If customers have a breakdown or accident they will receive roadside assistance from our technical department. The 24/7 contact numbers are: 00995577967070 and 00995577657070. Other roadside services like flat tire, jump start, fuel delivery, loss of keys or lock services are available upon request with an extra charge according to the agency price list.
Roadside assistance is also available 24/7 in and outside of Georgia. Should customers face problems within the territory of Georgia a 2.00 GEL (0.80 USD) fee per km applies depending on the distance between Tbilisi and the location of the rental vehicle requiring roadside assistance. The same rule and fee applies for roadside assistance in the territory of Armenia with the per km fee based on the distance between our Yerevan office and rental vehicle location.
Renter Requirements
At the time of rental pickup renter must be in a possession of a valid driving license for over 1 year, passport and credit card as well as comply to the terms and conditions. International driving license is required for US citizens as well as some other countries where local driving licenses are not in Latin letters.
DRIVING RESTRICTIONS
Driving to Omalu, Shatili and Ushguli from November until mid-April is forbidden for any types of vehicles because of dangerous road conditions. During the summer, driving is allowed there with SUVs, but because of bad road conditions we do not recommend.
Super Collision Damage Waiver
SCDWTP - Super Collision Damage Waiver Theft Protection is an optional coverage which reduces the excess of Collision Damage Waiver and Theft Protection in the event of damage and or theft to the rental vehicle subject to the terms and conditions of the rental contract and applicable laws. It is available for an additional fee.
Super Collision Damage Waiver + Tires and Windshield Protection
SCDWTWP - Super Collision Damage Waiver, Theft Waiver and Tires and Windshield Protection is an optional coverage which reduces the excess of CDW, TP and TWP to zero in case of damage to the rental vehicle and theft. This insurance product also covers damage to the tires or windshield of the vehicle. It is available for an additional fee.
Tire and Windshield Protection
TWP - Tires and Windshield Protection is an optional coverage which reduces the renters financial responsibility to zero in cases of damages to tires or windshield of the rented vehicle in accordance to the terms and conditions of your rental contract and applicable laws. It is available for an additional fee.
Tbilisi International Airport