The Ben Gurion Airport rental office operates seven days a week, from Sunday- Saturday between the hours of 7:00- 22:00. When returning the rental car outside the opening hours, please ensure the car is parked in a designated parking space. You will be attended by a representative who will assist with the inspection process as well as note the condition of the vehicle. Once the rental office reopens the rental office’s representative shall compare the vehicle’s condition with its documented condition on delivery and any damages shall be charged accordingly. In case of an accident, the customer is required to provide a written report detailing how the accident happened and the information of all parties involved. Please bear in mind, the after hour service is accompanied by a fee outlined in your contract. Pick-ups outside the hours of operation is not possible.

All Renters must be at least 18 years of age, be present at the pick-up and present a valid and legible driver's license in English and suitable for the type of rented vehicle which includes a photo of the driver and that has been in effect for a minimum of two (2) years, valid for at least one year from entry to Israel. If the driver’s license is not written in English, the Renter must additionally hold and provide Eldan with an International Driver’s Permit together with the driver’s license issued by the Renter’s country of origin. Renters age 18-23 (inclusive) (young drivers) may rent Mini, Economy, Compact, and Intermediate only and will be charged a Young Driver extra payment in the amount of 25.00 USD per day -max 1110.00 USD per rental for Renters aged 18-20, and 14.00 USD per day -max 618.00 USD per rental for Renters aged 21-23. All payments hereunder shall be charged VAT (currently 17%) unless the Renter presents a valid Tourist Visa.

Vehicles may not be driven beyond the borders of the State of Israel as well as within the areas designated as Area A in the agreement signed between the state of Israel and the Palestinian Authority. Additional information may be provided at the time of rental.

One way rentals are allowed between pick up at the rental counter and other specific city locations in Israel, without a drop charge or minimum day rental except in respect of Eilat. For one way rentals that drop off or originate in Eilat, the vehicle must be rented for 3 or more days in order for the drop fee to be waived. If the vehicle is rented for less than 3 days a drop charge of 225.00 USD will apply. Please check at the rental counter upon arrival for complete one-way rental information.

Excess Protection (EP) reduces the applicable deductible to zero in the event of damage or theft of the vehicle when no responsible third party is identified. If EP is not included in the reservation, it is available for purchase at the rental counter. If not included in the reservation, the purchase of CDWTP is required to be able to purchase EP. The coverage is not valid outside of the state of Israel (including Tabah). Before purchasing EP, it is advised to determine if personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If EP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. EP is not insurance.

Vehicles are rented with a full tank and must be returned in the same condition. If the vehicle is returned with less than a full tank of fuel, the Renter will be charged for the difference at the fuel market price per liter plus a 35 percent service charge. VAT will apply only for Israeli under applicable law. Tourists holding a Tourist Visa do not incur VAT.

LIABILITY DAMAGE WAIVER (LDW) which provides coverage for third party liability is mandatory and is included in the rental cost. The purchase of Collision Damage Waiver-Theft Protection (CDW-TP) is mandatory at the rental counter unless you choose to utilize the CDW and TP coverage you obtained through your credit card company. See LDW and CDW-TP for further details.

Enterprise Plus customers can earn points on qualifying rentals at this location. Redemption of points is not available at this location. Emerald Club customers can earn credits on qualifying rentals at this location. Redemption of free days is not available at this location. Note: Emerald Club members can earn credits at National and Enterprise brand locations. A reservation must be booked in advance, and must have the member number attached, in order to earn credit/points.

Accepted methods of payment: Credit cards: Amex, Diners, Master Card, and Visa are accepted. Security Deposits, SD- for each rental a deposit will be held through your credit card for the estimated amount of the rental plus a security deposit which may vary based on the vehicle type, type of reservation, type of coverages, etc., all of which being subject to the approval of the credit card company. The Security Deposit will be authorized on the Renter’s credit card at the time of rental. The minimum authorization is 250 USD. It is hereby clarified that if you choose to utilize the CDW and TP coverage obtained through your credit card company (and not through the rental company) then such authorization shall be no less than 2,500USD (See ‘Collision Damage Waiver and Theft Protection’). Subject to any legal limitations under applicable law, cash and debit cards are not accepted methods of payment.

Roadside Assistance Protection- Enterprise offers roadside assistance at all locations within the State of Israel and will not provided outside of Israel (including Tabah) and within the areas designated as Area A in the agreement signed between the state of Israel and the Palestinian Authority. In the event of a breakdown this service is free. Roadside assistance also offers services in case of- flat tire, lockout, fuel delivery, and key replacement- costs may vary between incidents. Roadside assistance is void and of no effect if, at the time of the incident requiring roadside assistance, the Renter or authorized drivers are in violation of the Rental Agreement and Rental Terms provided to the Renter at the Enterprise rental counter, including, without limitation, the prohibited uses and violations set forth therein. In such cases, roadside assistance will be available but standard charges will apply. Enterprise rental locations do not provide direct roadside assistance to the customer. This assistance is provided by Eldan on behalf of Enterprise. This service is available 24 hours 7 days a week by calling 972-3-5579000 and following the prompts listed.

All Renters must be at least 18 years of age and be present at the pick-up. Drivers aged 18-23 (young drivers) may rent Economy, Compact, and Intermediate only and will be charged a Young Driver Extra Payment in the amount of 25.00 USD per day -max 1110.00 USD per rental for Renters aged 18-20, and 14.00 USD per day -max 618.00 USD per rental for Renters aged 21-23. All payments hereunder shall be charged VAT (currently 17%) unless the Renter presents a valid Tourist Visa. All drivers must present a legible driver's license, in English and suitable for the type of rented vehicle which includes a photo of the driver and that has been in effect for a minimum of two (2) years and be valid for at least one year from entry to Israel. If the license is not written in English, the Renter must produce a with an International Driver’s Permit together with the driver’s license issued by the Renter’s country of origin. All drivers must produce a valid passport. All drivers must present a major credit card in his/her own name at the time of rental. In addition to the above, the credit card shall be used as security for any payment due by the Renter to Enterprise in accordance with the Agreement and the Rental Terms, up to the amount specified in the Agreement, subject to the approval of the credit card company (herein, the “Security”), and this Security shall be renewed from time to time There is a mandatory airport service fee of 45.00 USD per rental assessed at all airport locations. Israeli citizens, Israeli Passport holders and non-tourist visa holders pay 17% VAT.

The Ben Gurion Airport rental office is located in the arrivals hall of Terminal 3. Please take the elevator or stairs one floor up to the 1st floor, the rental counters will be in front of you. The counter agents will then direct you to the parking lot where vehicles are on-site the airport facility, about 200 meters on foot.

CDWTP, CDW AND TP –COLLISION DAMAGE WAIVER AND THEFT PROTECTION- PROVIDES COMPREHENSIVE COVERAGE FOR THIRD PARTY PROPERTY LIABILITY, THEFT OF THE VEHICLE AND DAMAGE OR TOTAL LOSS OF THE VEHICLE DUE TO AN ACCIDENT, WHETHER CAUSED BY THE RENTER OR AS A RESULT OF DAMAGE CAUSED BY A THIRD PARTY. COVERAGE DOES NOT INCLUDE DAMAGE TO THE UNDERCARRIAGE AND TIRES OF THE VEHICLE FOR WHICH THE RENTER IS FULLY RESPONSIBLE. THIS COVERAGE IS NOT VALID OUTSIDE THE BOARDERS OF THE STATE OF ISRAEL, TABAH AND TERRITORIES OF THE PALESTINIAN AUTHORITY. LOSS OF PERSONAL BELONGINGS IS NOT COVERED. THERE MAY BE OTHER EXCLUSIONS, FURTHER INFORMATION IS AVAILABLE AT THE ENTERPRISE RENTAL COUNTER. THE COST OF THIS COVERAGE VARIES BY CAR GROUP.

TWP – TIRES AND WINDSHIELD PROTECTION – available for purchase at the rental counter only. Provides coverage for the theft and damages to tires and windshields. The cost of this coverage varies by car group.